What happens if my Gift Card is lost, damaged or stolen? Customer Services October 17, 2023 08:32 Updated Unfortunately, Clarks can’t be responsible for lost, damaged or stolen Gift Cards, and we’re unable to replace them. Related articles I forgot to apply my promotional code when placing my order, what can I do? My Gift Card/eGift order has not arrived Why does my code not work? I have a Gift Card/eGift, can I return it for a refund? Can I cancel or amend my order once I have placed it?