What happens if my Gift Card is lost, damaged or stolen? Customer Services October 17, 2023 08:32 Updated Unfortunately, Clarks can’t be responsible for lost, damaged or stolen Gift Cards, and we’re unable to replace them. Related articles My Gift Card/eGift order has not arrived I forgot to apply my promotional code when placing my order, what can I do? Why does my code not work? Can I cancel or amend my order once I have placed it? I have a Gift Card/eGift, can I return it for a refund?