What happens if I'm not in when my order arrives? Customer Services October 17, 2023 08:00 Updated You'll receive an update from the courier with further information about your delivery. Related articles How do I track my order? My tracking says my order has been delivered, however I haven't received it. Can I have my order redirected to a different address? I am missing an item from my order. I have a faulty product that I bought online.