Skip to main content

CUSTOMER SERVICES

Clarks
Order and Payments

Articles in this section

What should I do if my payment is refused when placing an order?
Why has my order been cancelled?
I am missing an item from my order.
I've received the wrong product.
Can I cancel or amend my order once I have placed it?

I've received the wrong product.

Customer Services

03 April 2024 09:30 Updated

We’re sorry to hear you've received the wrong product. Please return your item free of charge using our Returns Portal.

Have more questions? Submit a request

Related articles

What should I do if my payment is refused when placing an order?

FAQs

Promo Gift Cards and Egifts
Product
Refunds, Returns and Exchanges
Delivery and Tracking
Order and Payments

About

About Us
Careers at Clarks
Careers at Clarks
Media Enquiries
Styles and Stories
Sustainability

About Us
Careers at Clarks
Careers at Clarks
Media Enquiries
Styles and Stories
Sustainability

Follow Us

Privacy Policy
Terms & Conditions
Cookie Settings
Modern Slavery Statement
Accessibility

© 2024 all rights reserved

Contact Us

Deutsch (Deutschland) English (Europe) English (CA) English (Germany) English (ES) English (France) English (GB) English (IE) English (IT) English (US) Español (España) Français (Canada) Français (France) Italiano (Italia) Nederlands (Nederland)