What happens if I'm not in when my order arrives? Customer Services 10 October 2023 08:32 Updated You'll receive an update from the courier with further information about your delivery. Related articles How do I track my order? My tracking says my order has arrived, however I have not received it. Can I have my order redirected to a different address? Can I choose a specific day/time for my delivery? I have a faulty product that I bought online.