What happens if my Gift Card is lost, damaged or stolen? Customer Services 10 October 2023 07:53 Updated Unfortunately, Clarks can’t be responsible for lost, damaged or stolen Gift Cards, and we’re unable to replace them. Related articles Why does my code not work? I forgot to apply my promotional code when placing my order, what can I do? My Gift Card/eGift order has not arrived Can I use a promotional code in store? I have a Gift Card/eGift, can I return it for a refund?