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Refunds, Returns and Exchanges
Refunds, Returns and Exchanges

Articles in this section

I have a Gift Card/eGift, can I return it for a refund?
I bought a product that was later reduced in price. Can I get a refund on the difference?
I returned my order paid with Klarna, however Klarna are still advising I pay my installment, is this right?
Are delivery costs refunded if I return my order?
How long does a refund take if I return my product to store?
How long does a refund take if I return my order to the warehouse?
Why was my exchange order cancelled?
Can I return purchases made in store by post?
When will my exchange order arrive?
Why is my order not eligible for an exchange?

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Why is my order not eligible for return?

Customer Services

10 October 2023 07:25 Updated

You may be unable to return your order if it has been more than 28 days (14 days for Sale items) since delivery.

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Related articles

How can I return my online order?
What is the returns policy?
How can I exchange my order?
How can I return something I bought in store?
Why is my order not eligible for an exchange?

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