I've received the wrong product. Customer Services 03 April 2024 06:41 Updated We’re sorry to hear you've received the wrong product. Please return your item free of charge using our Returns Portal. Related articles Can I have my order redirected to a different address? Why has my order been cancelled? What should I do if my payment is refused when placing an order? Can I cancel or amend my order once I have placed it? How can I return my online order?