FAQs ES

Promo Gift Cards and Egifts

• I forgot to apply my promotional code when placing my order, what can I do?
• Why does my code not work?

Product

• I have a faulty product purchased from another retailer.
• I have a faulty product that I bought online.
• My shoes are uncomfortable. Can I return them?
• Do you offer a repair service?

Refunds, Returns and Exchanges

• I bought a product that was later reduced in price. Can I get a refund on the difference?
• I returned my order paid with Klarna, however Klarna are still advising I pay my installment. Is this right?
• Are delivery costs refunded if I return my order?
• How long does a refund take if I return my order to the warehouse?
• Can I return purchases made in store to the warehouse?
• How can I exchange my order?

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Delivery and Tracking

• Can I have my order redirected to a different address?
• Can I choose a specific day/time for my delivery?
• What happens if I'm not in when my order arrives?
• My tracking says my order has been delivered, however I haven't received it.
• How do I track my order?

Order and Payments

• What should I do if my payment is refused when placing an order?
• Why has my order been cancelled?
• I am missing an item from my order.
• I've received the wrong product.
• Can I cancel or amend my order once I have placed it?