I bought a product that was later reduced in price. Can I get a refund on the difference? Customer Services 03 April 2024 06:52 Updated Once an order has been placed, the price is fixed and we're not able to refund the difference. Related articles How can I return my online order? How long does a refund take if I return my order to the warehouse? Are delivery costs refunded if I return my order? Why is my order not eligible for return? I have a faulty product that I bought online.